Support Software
Ticketing System
Track and resolve client issues with a structured support ticketing workflow.
Never lose track of a client issue. The Ticketing System gives agencies a structured way to manage support requests from open to resolved.
Overview
The Ticketing System provides a structured workflow for tracking and resolving client issues. When clients report bugs, request changes, or need help, tickets are created, prioritised, assigned, and tracked through to resolution. Agencies get visibility into their support workload and response times, and clients get transparency into when their issues will be addressed.
Key Capabilities
- Ticket creation — Clients submit issues through the portal, or the team creates tickets on their behalf
- Priority & assignment — Tickets are categorised by severity and assigned to the right team member
- Status tracking — Every ticket moves through a clear workflow: open → in progress → resolved
- SLA monitoring — Track response and resolution times against service level targets