APP CASE STUDY
Nawaehi App
Nawaehi is a holistic health and wellness clinic with multiple locations in South Australia. They have a strong clinical practice, occasional events as well as an ecommerce business.
APP BACKGROUND
App Story
Sarah Hanley started Nawaehi as a massage therapist working by herself in her early 20s and has grown it over the course of more than 7 years into a dynamic company.
This journey spanned across regional South Australia and involved the gradual expansion of the business’s range of products and services offered by the business.
Social media content fuelled the growth of the company and slowly but surely Nawaehi continued to have success.
As the business began to grow, the back and forth of scheduling client appointments became a major administrative distraction.
Other solutions did not have enough customization the business needed to implement its unique brand and mix of services.
In particular, Sarah had personally found web booking platforms to be clunky at best. They often failed to remember login details and payment was not seamless.
At this stage Sarah discovered Platfio.
APP SOLUTIONS
Developing a Custom App
Provide clients with important information about the clinic, such as location, hours of operation, therapist profiles, product listings, and pricing. By providing easily accessible information, the app can help build customer trust and encourage them to choose the clinic for their massage therapy needs.
Streamline appointment scheduling, cancellations, and rescheduling. This can save time for both the clinic staff and clients, reduce confusion, and increase customer satisfaction.
Have an online store for selling holistic health products. This allows customers to easily purchase products directly through the app, making the buying process more convenient and accessible. Managing payments and stock levels is also made more streamlined and convenient.
An app can keep track of customer data and personalize the customer’s experience based on their needs and preferences. For example, you could offer clients personalized massage recommendations, product suggestions based on their purchase history, or special promotions for loyal customers.
APP FEATURES
What did we build?
The following features were delivered in the Nawaehi app.
Support
Improves customer satisfaction and retention. By providing a way for customers to communicate with the clinic’s staff easily, the clinic can address any inquiries or concerns in a timely and efficient manner.
Ordering
Generates additional sales and creates a new revenue stream. Additionally, having product orders in an online app can help streamline the purchasing process and reduce the workload on staff since customers can make quick and convenient purchases without going to the store or physical location.
Massage Bookings
Makes scheduling appointments or making reservations easier for customers and allows the staff and client to view available appointments more easily. This also allows for easier rescheduling and cancellation and reduces schedule conflicts.
Sauna Subscriptions
Makes scheduling appointments or making reservations easier for customers and allows the staff and client to view available appointments more easily. This also allows for easier rescheduling and cancellation and reduces schedule conflicts.
APP RESULTS
What did Nawaehi Achieve?
The Nawaehi app was delivered in less than 1 week. On-time and under budget.
Nawaehi staff have been able to manage and customize the app themselves using the simple controls.
The app has grown and adapted with them as they added new product categories, subscription packages, and more.
In the spirit of this, Nawaehi is still building new features. In particular, a series of home manual therapy exercises which work with their products and services. So keep an eye out for that.
Learn More
Book a demo to learn more about how your organization can also develop a custom app just like Nawaehi.